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Microsoft offering replacements for models not compatible with XBox 360 update

Radford C. May 18, 2011 1

Picture of XBox 360 Slim

For those who have been wanting to upgrade their XBox 360 from their non-HDMI versions, here’s one way: Microsoft has confirmed that some Xbox 360 consoles weren’t happy with a recent firmware update. But Xbox 360 owners might be happy with new replacements.  The console manufacturer will replace consoles that have become unable to read retail game discs with a new Xbox 360 S with 250 GB hard drive. However, don’t expect a Kinect bundle.

“Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique ‘disc unreadable’ or ‘disc unsupported’ error on the screen and is unrelated to our recent public beta. We are also able to detect this issue over Xbox LIVE and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at so we can verify if the console has been impacted.”

We contacted Microsoft if this replacement program is applicable to older models such as the 20GB or barebones XBox Arcade and they confirmed that they will replace accordingly. They will verify the issue through XBox Live by asking the customer to launch their discs and if the error legitimately reads “disc unreadable” or “disc unsupported” after the update, lookout for a new XBox 360 S 250GB in the mail. Microsoft also tells LTG that the issue is “not tied to the pending update that has been in beta”.

Via »Source