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Windows Phone 7 Was Returned Often But Confident in Windows Phone 8 says Sprint VP

Radford C. Aug 6, 2012 0

At a press junket today, Sprint voiced support for Microsoft’s forthcoming Windows Phone 8 platform but after commenting on how often Windows Phone devices were returned to the company. Sprint VP David Owens said that many buyers of that phone were coming from Android found Windows Phone’s unique operating system hard to get used to. This is in sharp contrast to the hundreds of feedback received from their own online store where its only Windows Phone has been rated 4.5 stars out of 5.

“384 out of 431(89%) reviewers would recommend this product to a friend”HTC Arrive reviews at Sprint.com

All Things D commented on how Sprint wants to be actively involved with Windows 8 but may not lead the charge. In the meantime, Verizon has fully committed itself to release more Windows Phones and Nokia’s VP has indicated that their handsets will eventually make their debut which possibly includes the Pureview phone. Smaller carriers such as U.S. Cellular also recently announced its commitment to Windows Phone 8 which now joins Verizon, AT&T and T-Mobile.

Incidentally, Sprint’s Farid Adib also said that the carrier wants to see a variety of handset makers and a variety of operating systems and it places its bets to encourage it.

The company has included the Linux-based operating system Tizen, along with Android, iOS and BlackBerry 10, among the operating systems it expects to support over the next year. If one operating system or handset maker gets too much power, “we lose our leverage as well,” Adib said.

Windows Phone blog WPCentral, which also took note of the report began recommending its readers to move away from the carrier:

We do understand that carriers need to strategically think of their next move and having caution over a new OS is certainly warranted. But we think Sprint is going to miss the boat again this fall, leaving customers high and dry (or maybe underwhelmed with a single device release).

Here at Windows Phone Central we don’t endorse any carrier—it’s a personal choice mostly dependent on your wallet and just as importantly, your actual signal coverage. Still, although we’ve been a customer of Sprint since 2000 and are on the cost-effective SERO plan, we’re getting ready to abandon them soon and we suggest some of you start considering doing the same as the fall approaches.

Owens stopped short of saying the carrier would offer a Windows Phone 8 device, but said, “We think Windows Phone 8 is a solid product that they are bringing to market. We’re interested in watching it unfold over the course of the next year. And we won’t be watching from the sidelines. We’ll be participating. We may not lead it, but we’ll participate.”

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